Question 1

What is IPTV?

Accepted Answer

IPTV (Internet Protocol Television) delivers TV content over the internet rather than through traditional satellite or cable. It gives you access to live channels, VOD, and catch-up TV on any device.

Question 2

What devices can I use YourIPTV on?

Accepted Answer

YourIPTV works on Smart TVs (Samsung, LG, Sony), Amazon Fire Stick, Android TV boxes, iOS and Android phones and tablets, MAG boxes, Enigma2 receivers, and PC/Mac. Basically any device with an internet connection.

Question 3

How do I receive my IPTV credentials?

Accepted Answer

After successful payment, your M3U playlist URL and Xtream Codes login (username/password/server URL) will be emailed to you usually within 2 hours. Most customers receive them within 1 hour.

Question 4

What internet speed do I need?

Accepted Answer

We recommend at least 10 Mbps for HD streaming and 25 Mbps for 4K. If you're watching on multiple screens simultaneously, multiply accordingly.

Question 5

How many devices can stream at once?

Accepted Answer

Each subscription allows up to 2 simultaneous streams. If you need more, contact us about multi-connection plans.

Question 6

Is there a free trial?

Accepted Answer

Yes! We offer a free 24-hour trial so you can test all channels and features before purchasing. Visit our Free Trial page — no payment required.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards and PayPal through our secure PayPal Smart Button checkout. All transactions are encrypted and secure.

Question 8

Do you offer refunds?

Accepted Answer

Due to the digital nature of IPTV services, we do not offer refunds after credentials are issued. We strongly recommend using the free trial first to ensure compatibility with your device and internet connection.

Question 9

What happens when my subscription expires?

Accepted Answer

Your service will stop working at the end of your subscription period. You'll receive a renewal reminder email 7 days before expiry. Simply purchase a new plan to continue uninterrupted.

Question 10

Is YourIPTV legal to use?

Accepted Answer

YourIPTV is an IPTV reseller providing a streaming service. Users are responsible for ensuring their use of the service complies with applicable local laws and regulations.

Question 11

How do I set it up on my device?

Accepted Answer

After receiving your credentials, you can use apps like IPTV Smarters, TiviMate, GSE IPTV, or any M3U-compatible player. We provide a setup guide for all major devices — visit our Setup Guide page.

Question 12

What if some channels don't work?

Accepted Answer

Occasionally a channel may be temporarily down due to source maintenance. Our team monitors channels 24/7 and fixes issues within 1–3 hours. Contact support if you notice persistent issues.

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